Office Amigo Return Policy
At Office Amigo we understand how infuriating and disappointing it can be when you receive something you purchased online and it doesn’t meet your expectations. Therefore, we have a no quibble returns policy in place.
It’s what we would expect when we shop online and so it’s what we have put into practice for our customers.
Please see our complete return policy and procedure below. Note – the return policy is slightly different for furniture items (see below).
If you wish to cancel an order, you can do this before goods are shipped. Simply call, email or open a chat with us and let us know the order that you wish to cancel. We are open from 9am to 5pm Monday to Friday and are here to help.
If your items have been shipped already, then you will need to wait until your items have been delivered and simply refuse them or accept the delivery and contact us for a return. Either way, we will do all we can to get you a refund and keep this process as simple as possible.
Damaged Goods Policy:
If your goods are damaged in transit, we will need you to report this to us within two working days. Should the goods be visibly damaged on receipt, we advise that you sign the carrier’s delivery note with ‘Damaged’ so that we know to pick this up with them.
This will also allow the shipping company to keep a record of the damage. If you contact us with the report of the damage, we will arrange a collection or replacement of the items, whatever you prefer, to be sent out to you as soon as possible (subject to stock).
Faulty Goods Policy:
Sadly, on occasion, products can arrive faulty or become faulty over time. We can replace or refund these products for you, if you can provide proof of purchase by means of an order number or confirmation email. This does not apply to consumable products running out but does apply to faulty ink and toner cartridges.
Furniture Return Policy:
All furniture deliveries are completed with at least a kerb-side drop, this means your items will be delivered to the nearest point possible to the front door of the building without restrictions. Some couriers will take into the building, but this is limited to insurance restrictions.
Should you require a position delivery i.e. taking to a floor or room of choice, this needs to be arranged with our sales team by calling 03300 240037. Dependant on type and quantities of items, this may incur a separate charge.
Pallet deliveries may be made by an articulated vehicle. The buyer must notify the seller of any access restrictions at the time of order via phone. Failure on the buyers part may result in additional charges incurred for failed delivery due to access restrictions.
All furniture returns are chargable and will be only accepted within 14 days. Furniture items that have been built cannot be returned - please ensure you have chosen the correct colour, size and orientation of desk before ordering.
Change of Heart Policy:
If you’ve changed your mind about a product, we all do it from time to time, if it is within 30 days of purchase then you are entitled to a full refund. All we ask is that the goods are in new, unopened and unused condition.
For us to arrange a return, the goods you received should be in the same condition as they arrived. Just to give a quick check list this includes:
- Not uploading any software that we have provided (including within a computer or laptop package).
- Not opening any cellophane packaging on your goods.
- Not removing any accessories for the product.
- Not ‘testing’ or ‘checking’ the product you have purchased.
Receiving Wrong Item Policy:
We apologise if the wrong item reaches you and we promise to try harder in the future!
This is usually due to a picking error within our warehouse, as we stock thousands of products. If this happens, then please contact us as soon as you become aware that you have some strange items you weren’t expecting in your delivery.
We will confirm against your order that the product you received is not the specified item and then arrange a collection and redelivery.
Please note that if you do not report the item as being incorrectly received within 48 hours of deliver, we may reserve the right to refuse a replacement.
We all make mistakes, so if you are unsure if you have received the wrong item, or would like some more advice about the situation, please call or email us as soon as possible.
Replacement Items Policy:
We aim to collect and replace incorrect or damaged items within 24 working hours, subject to stock, delivery area and processing. We usually meet this target, but some items may take longer to collect or replace due to situations out-with our control. If this happens, we will do our very best to replace the items as soon as we possibly can.
How to raise a return:
If you decide to raise a return, please call an Office Amigo on 0330 0240037 or email us directly on firstname.lastname@example.org with your order ID and the items that you wish to return. If you would like to return all the items on your order, then simply state that you want a complete order return and we will get onto it. We will arrange a collection date that is either as soon as possible, or where possible to match your availability.